COVID-19 Policy

Latest COVID-19 Information

We understand our guests may have questions about their experience with OYL'E London as we navigate the COVID-19 coronavirus pandemic.We will keep this section on our website updated frequently with latest developments. If you have a question that isn’t answered below, please contact us. 

Information last updated: 16/04/2020



Can I still shop online?

You sure can. We have always served online and and will continue with our usual free standard shipping.

Will my order be delayed?

We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. Currently we are using Royal Mail for all orders. 

Is there any risk to shopping online?

We’re following guidance issued by health authorities in regard to our people and business. The WHO has confirmed it is safe to receive packages from anywhere in the world, including an area where a coronavirus outbreak has been identified. See more info from the WHO here.



Can I still return my online order?

Yes. For online orders, our returns service is running as normal. We will extend our 30 day policy to 60 days. 




My question hasn’t been answered, who can I contact?

Above all, we are here to support you. If we haven’t answered your question above please get in touch with us via online chat or email