Shipping policy
From 29 December 2020, we need to complete customs forms for goods sent to countries outside of the UK, this includes EU countries, apart from sending items from Northern Ireland.
There may be customs charges applied in your respective countries, so please ensure you check these before placing an order with us. As we will not be liable for these charges.
Shipping to
Your order will be processed, shipped and delivered between two to 5 days where possible.
Currently, we are only using Royal Mail.
*Please note these times/deliveries may be delayed or extended without notice during the busy shopping seasons. Ie. Easter/Christmas/Mothers Day
Your items will usually be dispatched within 2 working days where possible. If you need dispatch on the same day please email or message us via 'Chat' by 9 am.
Royal Mail Tracked 24 - (Tracking to delivery point and next-day delivery)
Royal Mail Special Delivery Next Day - (Guaranteed by 1 pm next working day)
International £21 (taxes not included) (7-10 days)
WORLD-WIDE
*cost is available at checkout page
* Please note we cannot ship Essential Oils for international orders.
PLEASE ENQUIRE IF YOU REQUIRE EXPEDITED INTL SHIPPING - email us for a shipping quote.
International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from OYL’E London the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. OYL’E LONDON does not collect duties and taxes and nor can we predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office, before placing an order, for more information.
ON DELIVERY
A signature is required on all deliveries.
Due to the nature of the items, we are unable to leave your parcel in any unsecured locations.
During busy holiday times, please allow an additional working day for delivery.
Please take into account bank holidays and weekends when considering your estimated shipping time.
Returns + Things You Need to Know
If you are unhappy with your order, you can return all purchased items within 30 days for a full refund.
We cannot accept any returns on items that have been opened or used. This does not affect your statutory rights.
Jewellery items need to be returned within the original packaging with the dispatch note and must be free from the use of essential oils. (All Essential Oils, where the seal is broken, cannot be returned due to our safety and hygiene policy).
Please note, if an exchange is required, please contact our Customer Contact team and they will be happy to help you with this.
Alternatively, if you purchased your items via our independent resellers, please contact them to arrange return/refunds.
To begin a returns process, please email contact@oylelondon.co.uk with your order details and reason for return. Once processed, you will be asked to return the item(s) back to us secured and insured adequately (sorry at this moment in time we are unable to offer free returns ). Once received, your refund will be processed within five working days.